Refund Policy
 

☯︎ At Irving Luxe Services, we are committed to delivering premium-quality service, professionalism, and customer satisfaction. Due to the labor, scheduling, equipment preparation, travel, and operational costs associated with our services, all payments are subject to the following refund terms.

☯︎ By booking, purchasing, scheduling, or using any service provided by Irving Luxe Services (“Company,” “we,” “our,” or “us”), you acknowledge and agree to this Refund Policy.


 

☯︎ All deposits, retainers, booking fees, scheduling fees, and reservation payments are non-refundable unless otherwise          stated in writing.

• Deposits secure labor scheduling, route planning, operational allocation, and equipment preparation.

• Deposits may be applied toward the final invoice balance unless otherwise specified.

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• Once a service has been completed, all sales are final.

• Refunds will not be issued for completed labor, completed transport services, completed cleaning services, or completed specialty services.

• Customer dissatisfaction based on preference, opinion, or subjective expectations does not automatically qualify for a refund.

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☯︎ The Company does not guarantee:
 

• Permanent results

• Total stain removal

• Total odor removal

• Total mold elimination outside contracted scope

• Structural restoration

• Exact cosmetic outcomes

• Results beyond the condition of the property prior to service

Some conditions may require recurring maintenance, repairs, replacement materials, or additional services outside the original service scope.





 

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☯︎ Customers are responsible for:
 

• Providing accurate service information

• Providing safe access to service areas

• Removing valuables and fragile items

• Ensuring utilities are operational when required

• Informing the Company of hazards, damages, infestations, leaks, electrical concerns, or unsafe conditions

The Company is not responsible for service limitations caused by inaccessible areas, unsafe environments, pre-existing conditions, or inaccurate customer information.





 

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• Cancellations made less than 24 hours before the scheduled appointment may result in cancellation fees.

• Same-day cancellations may be charged up to 100% of the scheduled service amount.

• No-shows may result in full service charges.
   

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☯︎ The Company reserves the right to reschedule services due to:
 

• Unsafe conditions

• Severe weather

• Equipment failure

• Staffing limitations

• Emergencies

• Route or operational delays
  
  
  
  
  
   

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Customers agree not to initiate fraudulent chargebacks.
 

By purchasing services, the customer acknowledges:
 

• Services were voluntarily requested

• Terms were accepted

• Services were authorized
   

Fraudulent chargebacks, false disputes, or payment reversals may result in:
 

• Collection efforts

• Legal action

• Additional fees

• Permanent refusal of future service
  
  
  
  
   

Refunds, credits, or partial adjustments may only be issued at the sole discretion of Irving Luxe Services management or Irving Luxe Services Owner/Operators.

Any approved refund:
 

• Will not exceed the amount paid for the specific service in question

• Will exclude non-refundable fees, travel costs, labor costs, and processing fees where permitted by law
  
  
  
  
  
   

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Gold Panthers VIP Membership fees are non-refundable once activated.
 

Membership benefits are considered immediately available upon activation.
 

Unused benefits, partial membership periods, missed services, or unused perks do not qualify for refunds.